Call Center Customer Experience
The call center has elevated in importance as the single largest transaction and inquisition vehicle. A successful new account opening experience is the foundation for the relationship and lays the groundwork for future loyalty and profitability. This study identifies the motive behind the call, measures the service offered by the call center, and gauges its ability to address customer problems.
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For more information, contact us at (205) 251-6227 or research@bancography.com.